"Our process of purchasing a car at Suburban Subaru was a very good experience. All the personnel during this process were very professional + knowledgeable + customer friendly. Both Cale + Glenn are an asset to Suburban Subaru."- F.E.C JR 12/22/11
"Bruce Lavallee helped me and, let me tell you he was incredible. I have honestly NEVER been to dealer who has been so forth right and helpful at the same time. Your runners went out of their way to get my plates to me. Please pass on my heartfelt thanks to everyone involved in the sale of my Jeep. Especially to Bruce. You are fortunate to have him on your team."-CP 12/22/11
"I wanted to let you know how happy I am with my 2011 Subaru Outback that I purchased on Dec 20th. Nick Hurley is a fantastic sales rep and I congratulate you for having him on your team. He is very knowledgeable about the vehicles, in particular, the subaru outback. I felt he went above and beyond to make sure I was a satisfied customer. I can't tell you how important customer service is in this day and age - you already know that. I applaud Nick - thank you for having him on your team."-CS 12/21/11
"Ted was excellent- honestly no games which was greatly appreciated. You got my business by the excellent customer service of Britlyn (Internet Sales). She cheerfully answered all of my questions and believe me, there were some dumb ones! Great experience." -JL 12/12/11
"Bob, the Service Representative was very friendly and helpful. And the last time I brought the car in, another Service Rep. (I don't know his name) gave me a very detailed explanation of the problem I wanted checked. He told me there was nothing mechanically wrong with my car (new tires I bought had thin sidewalls, causing the vehicle to wander). He didn't charge me for the diagnosis. You can't beat that!"- CM 11/11/11
"We love the car. During the test drive and after the purchase we recived detailed information and all our questions were answered patiently and courteously. The instructionson how all the knobs and gadgets worked were outstanding.The manuals were reviewed with us in detail. Couldn't ask for more Great car." -RJB 11/8/11
"I was very happy with my experience in purchasing (leasing) my car. In fact, I was in a car accident 5 days before & my car was totaled. I needed to get a car, my dad & I went out looking we went to one place first they gave me some outragous amount for a car payment, being I told them I was on a budget and couldnt do more than $250 a month. They told me it was impossible. So we said thank you & good-bye. So we went across the street to Subaru we walked in we were greeted right away my dad said this what my daughter can pay a month for payments ($250) the salesperson (John Tyler) said not problem, done. MY dad asked about leasing options, John explained them to us & it was a done deal. We took the legacy for a test drive & I feel in love with it. My dad said he couldnt believe how fast this all got done. Both my dad & I were very pleased with how quick & easy everything got taken care of. I would highly recommend Suburban Subaru to family & friends. It is also great on gas. I Love my new car. THANK YOU."- MN 11/5/11
"Salesman was professional- knew his product. Made us feel comfortable and not pressured. Salesman knew our price range and found as a car. 2nd car bought here- this experience was better than last."- T&N 10/15/11
"We enjoyed Teddy's appearance and personality very much. I felt very comfortable talking with him. I feel he works for the people to make sure that they are very satisfied with the vehicle that they picked out and bends over backwards to please you and advice you. I will always do business as long as Teddy is there." -NA 10/11/11
"I am really impressed with the management of the service area. They are very curtious and are very focused on customer satisfaction. I am a very satisfied customer and have recommended Suburban Subaru to my friends."- MW 10/5/11
"Peter,
I apologize for being tardy in sending this email; it has been a frustrating week, which unfortunately began with a death in the family.
I want to thank you and commend both of your dealerships for their assistance, patience, and excellent customer service! First Tri-State; Sean continues to be an excellent person to work with. He kept me informed during the Venza body repair visit. Almost daily I knew what the progress was! He is an excellent representative for Tri-State!
I am sure you are aware that when the Venza was delivered last Friday, we found the air was not operational; turned out to be a hole in the condenser. As we were in Glastonbury at the time, Sean arranged for us to bring the car to Vernon so the maintenance folks could take a look at it. They had the problem diagnosed and us out in less than 30 minutes; unheard of, especially on a Friday afternoon!
Again I spoke with Sean, and we decided to drive directly to Tri-State and leave the vehicle to be repaired. Saturday I received a call from Tri-State informing me the parts would be ordered and the Venza would be ready by Tuesday (tomorrow). They completed the repairs today and will deliver it tomorrow!
If any future customer is unsure whether they should purchase a vehicle from either of your dealerships, please refer them to me! I am more than happy to be a 'Krause Cars' ambassador! I will continue to refer potential customers to you, and when we are ready for the next purchase, you will get a call!
Please pass my comments along to your folks as you see fit!"- LC 10/5/11
"Every aspect of my experience at Suburban Subaru went above and beyond my expectations. Ray was extremely helpful, very knowledgeable, and made the whole process very easy and comfortable. The test drive, trade-in, and pricing on the exact vehicle I wanted all went very smoothly and at no time did I feel pressured. The vehicle that I was interested in with the specific options I wanted was not in their inventory, however, they made sure to find exactly what I wanted that day and have it delivered to their location for me! Due to my work schedule, I was not going to be able to pick my new vehicle up the day it was delivered, so Ray drove it to my work for me! All in all, very impressed with Suburban Subaru, from the sales team to the parts department. Thank you, Ray and Tim. Love the new car!"- BD 10/4/11
"You made an otherwise painful experience very tolerable. You answered questions agreeably when asked and were not "overly" aggressive which was appreciated."- J&ES 9/30/11
"As always you guys are always personable and respectful."- DS 9/21/11
"Kudos to the Service Department!!!! I absolutely love the way that I am treated by the customer service personal. They are polite and accommodating. I am so happy to deal with Suburban Subaru."- BS 9/20/11
"Keep up the great work in the service department. It is why I bought a second Subaru and recommend the car and the department to all of my friends."- IS 9/20/11
"All other car issues introduced at check-in in addition to my scheduled maintenance were addressed with care. Great work!"- AZ 9/20/11
"Ray was great. He gave his opinion but didn't 'push' any vehicle on us. Friendly and great with our kids. I didn't feel pressured, very comfortable environment. Gave us room to look without being too far away to discuss the vehicles." -ML 9/15/11
"Bob, the service manager, always explains the work done in terms that are easily understood, and with sensitivity to my financial situation. Needed repairs are prioritized so that I can plan ahead. I own two older Subarus, and this personal touch makes all the difference in my choice of repair shops."-SB 9/12/11
"I love this service department. They are the BEST!!!"- MB 9/12/11
"Timely and attentive. Thank you!" - KB-F 9/2/11
"Everyone at Suburban Subaru has always, always been courteous and helpful. Thank you!"- DM 9/1/11
"Nick was very friendly & extremely helpful. He helped me find a car that I've been searching for. Thank you so much for that!"- ND 8/31/11
"Good job! Arrived on-time. Did more work on the car than I expected for LESS money. Everyone very professional and friendly. Waiting room certainly adequate to get a few chapters read on my Kindle." -EM 8/31/11
"I've had my car for over 8 years and had all of the service done at Suburban - the service department has consistently done a great job - and I already did recommend a friend who bought her car and has it serviced at Suburban as well."- JS 8/31/11
"Friendly, efficient and professional service. I am quite satisfied, I will return and I have been spreading the word. Thank you"- JE 8/29/11
"I'm super duper happy I came here."-KP 8/25/11
"I just read 'Hug Your Customers' by Jack Mitchell and it came to mind this morning when I dropped off my car for a full day of service. I was supposed to get an Enterprise loaner and was encouraged to drop my car off early. I was there by about 7:30 and was told that Enterprise opens at 8 and then we could start the process of getting me a car - just to get me back to Bloomfield where I work from home. I have some urgent work issues that I needed to attend to and felt a little panic thinking I wouldn't be back to my desk much before 9 and let the Service Dept. know. They asked me to wait. A couple of minutes later, the young man who had checked me in came and let me know they had a car I could take and I was on my way in just a few minutes and home just after 8. The situation was not his fault - but he fixed it and saved me a lot of aggravation. I bought my car from John Tyler in 2003 and will probably keep it another two years - and even though there are two Subaru dealers closer to my home now, I will most likely buy my next car from Suburban. I love the car - have had all of my service done at the dealership and have NEVER walked away from the place dissatisfied with the service. Keep up the good work!"-JS 8/23/11
"Thank you for fitting in my warranty work on top of my oil change! I travel to your dealership from Sturbridge, MA (about an hour away) even though there are closer dealerships. I bought my car with you because of the excellent treatment I received and your service department is also superb! See you at 25,000 miles! Thank you!"- DMS 8/20/11
"I had my first check-up on the legacy I bought in NH in May. All went well, but 1/2 hr. after I left I had a flat tire. George, the service manager, came to save me within 10 min. Excellent service." -JM 8/20/11
"Everyone is so helpful, friendly and patient - Excellent service!" -C&LA 8/18/11
"Service folks were very polite and a pleasure to do business with." -JS 8/12/11
"As always I was extremely pleased with the service I received at your shop. The attendants were informative and courteous, and the work done in an extremely timely fashion, even faster than they estimated. I always look forward to coming in and I fully appreciate your crew and what they do for us, the customer. Thank you." -J&AC 8/11/11
"I'm always happy with Suburban's service. Wouldn't go anywhere else." - MH 8/11/11
"The experience I had with the sales department when I purchased my vehicle was not very promising, but since I did purchase the my SUV I wanted only the dealer to do the maintenance. My experience with the service department has been extremely good. If I decide to purchase another car I doubt very much if I would want to work with any of the sales personnel at Suburban Subaru. Hopefully another dealer will have a service department as good as Suburban and Sales department that is better. Thanks"- LB 8/11/11
"Great job by all, especially Rick, Frank & Darlene. Thanks again "- RS 8/8/11
"I have the highest regard for the professional staff in your service department." -RJ 8/5/11
"Jose was a pleasure to work with."- CH 8/3/11
"Excellent and professional treatment by salesman. Really enjoyed the experience of buying this car! Thank you! (Larry Goldberg)."- ASG 8/3/11
"Very tolerant! Worked well with us (John Tyler)." -PB 7/30/11
"Both were very helpful & informative. (John Tyler and Glenn Jordan)" - C 7/28/11
"This was the first time I purchased a vehicle at a dealership. The level of customer service was amazing! From my first walk in the door to current! John Tyler (and the other employees that I met) was a awesome help! He made me feel like my business was greatly appreciated. In that he has won a customer for life! I look forward to working With Suburban Subaru in the future! Thank You" -CR 8/1/11
"As usual, top service, top treatment !! Thanks !" -CM 7/31/11
"John was very informative & knowledgeable & helped me decide the best options for me. He had quick follow-up via email & did not make me feel uncomfortable- no high pressure." -WR 7/30/11
"I came to Suburban Subaru to get a leak fixed that was diagnosed at my previous service visit from my front differential housing. The service adviser was courteous, knowledgeable and attentive to my needs. The work was performed quickly while I waited and enjoyed a free coffee and chatted with my salesman, Glenn Jordan. So far the leak hasn't returned. Thank you for a great experience!" -JS 7/28/11
"Walked in at 1:00 PM. Knew which car I wanted after browsing your internet site. Price was right. No Haggling needed. Had my car by 4:00 PM. What can I say? Great experience." -GR 7/27/11
"This is the second Subaru we have purchased from Suburban Subaru. We enjoy doing business with you. Everyone is easy to deal with, manager, sale rep and credit manager. Very unusual to find, so we appreciate having this dealership so close to our home. Thanks again for a good experience and we are enjoying the car." -DS 7/26/11
"The customer service department was polite and friendly. I was in and out in no time. Thanks for making my day a pleasurable one!!!!" -BR 7/26/11
"Nick Hurley was very knowledgeable, helpful and pleasant to deal with!" -JH 7/26/11
"Hello, On Saturday, July 23rd I had my '03 Subaru Impreza Outback Sport serviced. I had an oil change, tire rotation and balance done (Coupon). The Service Department was very pleasant and clean. My car was done within 30 minutes and the gentlemen who helped me was very pleasant and the whole process was a joy. I was previously going to Firestone in Manchester until recently but due to some mistakes on their part and cost overage, I've decided to go back to a Subaru Dealer for maintenance and repairs and I am glad I did. My car is running beautifully and I look forward to the next time I have to come in. Thank you." -SM 7/26/11
"Very helpful, willing to explain anything asked." -AR 7/26/11
"John was down to earth and easy going. Felt comfortable asking questions and test driving the vehicle." -TS 7/20/11
"Thank you Glenn sooo much for taking the time to walk me through all the different cars and helping me pick out the PERFECT car for me. Your patience made buying this car an awesome experience!"- ADF 7/15/11
"We are happy that we came here and everyone was helpful especially Ray. He helped us to get what we were looking for. Thank you." -AA 7/14/11
"Pete Krause is the best. He has a 'can do' attitude which creates a positive sales environment. More power to him." -JM 7/14/11
"John was very helpful and answered all of our questions." - QJ 7/13/11
"Glenn was fantastic. Honest, very helpful, knowledgeable and trustworthy. I will recommend him to many friends. Best experience i ever had with a car purchase." -EB 7/12/11
