Suburban Subaru has received a 5 star review by a consumer on Cars.com.  As you know, your careful consideration of a review is highly recommended: 

Great staff, services and deal!!
By Anthony from Port Jervis NY | December 17, 2016

Drove 3 hours to inquire about a car, gave me a great price and a great deal on the extended warranty!

Rating from Anthony

Overall: 5
Customer Service: 5 out of 5
Buying Process: 4 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Suburban Subaru has received a 5 star review by a consumer on Cars.com.  As you know, your careful consideration of a review is highly recommended: 

I always enjoy my time @ Suburban Subaru By Brenda Stoeke from COVENTRY,CT | August 20, 2016

Jim Sydoriak was great and very easy to work with!  I have purchased 4 cars a Suburban and would recommend them to anyone.  I have sent many people there.

Rating from Brenda Stoeke

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5

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Jim Sydoriak
By Jennifer Hayes from Wurtsboro ny | August 15, 2016

Jim Sydoriak was very helpful in helping me, he always return my calls, and new alot about the vehicle I was looking at. And when I got stuck in a huge traffic jam, an came a hour late for my appt I still was seen as soon as I walk in the door. THANK YOU FOR ALL YOUR HELP!

Rating from Jennifer Hayes

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Great experience
By sarahbella723 from Ellington, CT | July 25, 2016

Jim Sydoriak was great and very easy to work with! I love my new Impreza!

Rating from sarahbella723

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Great Service
By Micaela from Hartford CT | June 3, 2016

Jim Sydoriak was great! he helped me with the purchase of my first new car, he got me qualified and secured a car that met my needs. Would recommend

Rating from Micaela

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5

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Great Sales Agent!
By Rita from Simsbury,CT | May 17, 2016

I wrote a review earlier but forgot to mention the individuals at Suburban Subaru who were really terrific to work with. Bill Kasmarzyk (sales agent), Randolfo (manager) and Rick (service) have been courteous, informative, and patient during the sales process. Bill searched a large inventory base to find the car I wanted- color and packages. He kept me informed about the timing from selection to purchase. He was straight forward and helpful explaining all the different features, starting on one side of the steering column and dashboard and moving straight across to the really FUN navigation and music screen... He followed up with a no-pressure phone call after the purchase. I feel that I can call and ask Bill or the service department about any questions I have about the car. Randolfo made the purchase process about as painless as one could. He is very nice, and like Bill, straight forward and answered all of my questions. I felt that all of my questions and concerns were imp
ortant and deserved an answer. I felt that I was buying the car I wanted and that the dealership is committed to keeping my car on the road. It is easy to make appointments online AND when I call into the dealership the call is answered promptly and the call is transferred quickly to the right person. The people who greet visitors are delightful- smiling, cheerful and helpful. The Legacy is a GREAT car to drive. I am so glad I went to Suburban to purchase my 'dream car'.

Rating from Rita

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Excellent Service
By Rita from Simsbury, CT | May 17, 2016

Every time I visited the show room I was greeted and treated with courtesy.
When I call I am put through promptly to the sales agent. I never felt pressured to 'make the deal' or to buy a car that the dealership wanted to get off of the lot. It was a very nice experience to buy a car there!

Rating from Rita

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Great experience once again!
By John and Tonya from Windham, Ct. | April 26, 2016

It was our 3rd purchase experience at Suburban Subaru. Each time we had Jim Sydoriak as our car salesman. He exudes professionalism and class. He is very easy to work with and treats people with respect. We personally feel confident having Jim working our "deal." No nonsense! If one is looking for a car at Suburban Subaru, ask for Jim Sydoriak as I feel that he gives great service, each and every time! One will not be disappointed. I promise!!

Rating from John and Tonya

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Buying Experience
By Bob C. new Outback owner from Wethersfield, Ct. | April 12, 2016

Suburban has a wide and deep variety of cars. After visiting two other dealers, through the good offices of Jim Sydoriak, we were able to find the color and model of our choice on the lot. Jim was courteous and informative.
He expended several hours orienting us to our new vehicle and offered to be available by phone for further follow-up advice, Given the complexity of new cars, it is likely that we will avail ourselves of his generous offer.
Clearly, Jim seeks to make the buying experience a pleasant one for his customers.

Rating from Bob C. new Outback owner

Overall: 5
Customer Service: N/A
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: N/A

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Great Attitude
By Mike from South Windsor, Ct | April 8, 2016

This is our third return to Suburban Subaru and thanks to Jim Sydoriak's professionalism and great attitude it was the best car buying experience yet. The new facility is top notch and the service department's thorough, fast, and friendly care of our first two Subies is a key reason we keep coming back.

Rating from Mike

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5

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Happy parts customer
By Laser Man from Oakdale, CT | March 30, 2016

After purchasing a 2006 Subaru Forester regrettably from another dealership who would not address a service issue on an advertised feature. I came upon your dealership from Subaru parts ct on the web and saw that your location was convenient to my home so I ordered the part I was looking for on your website. I received notice the next day that the parts was available for my pickup. When I went to the parts counter I was greeted by people who knew what I needed and were able to supply me not only with the part but with the drawings and information necessary for me to painlessly get the parts changed and functioning properly. I also ordered another part special order and again the part came join on time and with all the information I needed to perform the installation with no issues. And the parts from Suburban Subaru are over 10% less expensive that the other Subaru dealership who wouldn't help me out fixing the problem that they sold me. Thanks to Suburban Subaru parts and se  rvice personel I now know the way to the best Subaru dealer in Connecticut. Thanks guys

Rating from Laser Man

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: N/A

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Suburban Subaru has received a 5 star review by a consumer on Cars.com.  As you know, your careful consideration of a review is highly recommended: 

Great Experience!
By Katie from Vernon, CT | March 24, 2016

I just got my first lease ever yesterday for a 2016 Subaru Forester and the whole process was so easy! Jim Sydoriak was extremely helpful and really cared about making sure I got the right car and that I understood everything for it being my first time buying a car in general. I would recommend to anyone looking at dealerships in the area and point them in this direction!
Suburban Subaru is amazing and everyone is so friendly and fair.

Rating from Katie

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Great experience
By Jon G from Tolland CT | February 9, 2016

great place to purchase a car. Jim Sydoriak was very personable and responsive

Rating from Jon G

Overall: 5
Customer Service: N/A
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Extremely Happy Customer
By KC Subaru Fan from Plantsville, CT | February 8, 2016

My husband and I just purchased a 2016 Legacy. Jim Sydoriak went above and beyond to getting us the car we wanted. He was very attentive and made sure we were taken care of. We went looking for a car and we were able to purchase and drive home the car on the same day. I would highly recommend Suburban Subaru and Jim Sydoriak....

Rating from KC Subaru Fan

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5

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Suburban Subaru has received a 5 star review by a consumer on Cars.com.  As you know, your careful consideration of a review is highly recommended: 

great experience and very helpful with my purchase By Steven armata from Vernon, ct | February 4, 2016

I had the best experience when I purchased my new Subaru I can not thank my salesman Allen Nelson enough he went above and beyond to get a great deal and get me out of my old car he took the time to go over the car and how things work he answered all my questions I felt so at ease working with him made me very comfortable with the purchase

Rating from Steven armata

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5

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Great salesman,Great customer service
By WesWilson from Vernon,Ct | January 30, 2016

Our experience with Jim Sydoriak was very pleasant and easy. Jim went way out of his way to make us comfortable and not feel pressured to purchase a car. Financing was a breeze. When my wife and I are ready to purchase another vehicle we will go back to Suburban to see Jim Sydoriak.

Rating from WesWilson

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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Great customer service
By Paul M. from Glastonbury, CT | December 27, 2015

I have purchased 3 Subaru's and have 4 of them serviced at Suburban Subaru.
Whether it be sales or service, customer service is the best I have experienced at any dealership. I have purchased 2 cars in the past 60 days and Jim Sydoriak did a great job in working with us to secure the car we wanted and to make the sale process seamless. I will wholeheartedly recommend Suburban Subaru to everyone I know who is looking for a new or pre-owned car.

Rating from Paul M.

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5

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ABSOLUTELY BEST DEALERSHIP FOR CAR PURCHASE
By Big Fan from Newington, CT | May 21, 2015

My experience at this dealership was FANTASTIC. My sales person was amazing and somehow managed to actually make the process enjoyable. At no point did I feel pressure to buy - the sales person who helped me was the most honest and down-to-earth person. I cannot say enough great things about him. I would definitely send friends and family to this dealersh.ip

Rating from Big Fan

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: N/A

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Great customer service
By Vince Prestileo from S Windsor CT | December 11, 2014

I just purchased my first Subaru and while i love the car, I am just so impressed with the salesperson I dealt with. Mike Kiczur was by far the best car salesperson I have ever dealt with in my 48 years of car buying. He was patient, thorough, informative and never once made me feel that I was asking too many questions or wasting his time......despite the fact that i went there four times. I went to other dealers and the first thing they asked was what price they needed to get to to sell me the car that day. I hadn't even decided which car i actually wanted and they wanted the bottom line to sell me one. Mike was the best..................THE BEST!!!

Rating from Vince Prestileo

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

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BEST DEALERSHIP EVER!!!!!
By JOHN "THE HOT TUB GUY " from WEATHERSFIELD CT. | August 6, 2014

"WELL I GUESS I SHOULD HAVE WRITTEN THIS REVIEW YEARS AGO. I HAVE PURCHASED SO MANY CARS FOR MYSELF AND MY FAMILY FROM THEM THAT I LOST COUNT. YOU PROBABLE WOULD QUESTION THE NUMBER SO I WILL JUST LEAVE IT AT A LOT. 20 PLUS YEARS AGO I BOUGHT MY FIRST CAR FROM THEM AND I WAS SOLD ON THIS DEALERSHIP. THEY SAY THAT A REALLY GOOD COMPANY MUST HAVE AN EXCELLENT LEADERSHIP TEAM FROM THE TOP ON DOWN.OVER THE YEARS THESE FOLKS HAVE ALWAYS HAD THE BEST PERSONNEL IN EVERY DEPARTMENT. CALL IT GREAT TRAINING, CALL IT PRIDE IN OWNERSHIP, CALL IT WHAT YOU WILL BUT WHEN OTHER HARTFORD AREA DEALERSHIPS HAVE FALLEN BY THE WAYSIDE OR CHANGED OWNERSHIP OR JUST HAD TO CHANGE THEIR NAME BECAUSE OF BAD PRESS THIS DEALERSHIP HAS STAYED THE COURSE AND AND REMAINED TRUE TO ITS CUSTOMERS. NO IM NOT A REALATIVE. IM GETTING UP IN MY YEARS NOW SO I GUESS I JUST WANT TO THANK THESE FOLKS AND THE SUBARU FACTORY IN GENERAL FOR MAKING SUCH A GREAT PRODUCT AND FOR HAVING SUCH A GREAT DEALERSHIP. SO BEFORE I G  ET TO CARRIED AWAY AND I PROBABLY ALREADY HAVE I JUST WANT TO SEND OUT A TRULY BIG THANK YOU TO ALL THOSE FOLKS AT SUBURBAN FOR TAKING SUCH GOOD CARE OF ME AND MY FAMILY FOR SO MANY YEARS."

Rating from JOHN "THE HOT TUB GUY "

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: 5 out of 5
Overall Facilities: 5 out of 5

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"Refreshingly amazing experience!!!!!!!!!!! Just bought a 2011 Audi S4 last Wednesday the 21st - My experience was refreshingly amazing!!!! Entire team and process was smooth Katie Lewonczyk and Ed thank you for making me feel at home, you guys came through and really made this happen for me. Suburban Subaru you are a customer first
dealer and this speaks in volumes! I can thank you enough you guys ROCK!!!!!!!!!

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5"
-Alex M. from Boston, MA

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"Doing business with Suburban Subaru in Vernon was an absolute pleasure. The salesman, Shaun Frias, was upfront, honest and direct. Jose Piedrasanta and the finance department were also exceptional. At Suburban they told me exactly was available, the price options and what would be available to me at my credit level. They didn?t try any deceptive tactics and the entire time I felt like they were people I could legitimately trust. It was a transparent and honest process. I would definitely go back there again. 5-stars." -Scott from Connecticut

"We had a very positive experience at Suburban Subaru. John Tyler did an excellent job from the moment we walked in. He spent a lot of time with us. Explained everything we needed to know. I am confident that I bought the best car for me. Thanks John. He is a salesman you can trust. "- C 1/4/13

"Ray was very helpful & friendly. I was very happy with my experience and would come here again."- GP 12/29/12

"Ray was very informative, polite, courteous. The dealership should be proud to have him as an employee."- TC 12/23/12

"We appreciate John's low-pressure approach and the fact that he continued working with us until he could offer us a deal that works with us." [John Tyler]- B&KU 12/17/12

"Another good experience we bought the 4th Subaru from Suburban didn't we :)." [John Tyler]- R&EM 12/8/12

"Ray made purchasing a car a pleasure! He was honest and kept the pressure off making this about me and not himself. Great job!" - NY 12/8/12

"Very friendly, knowledgeable, helpful and easy to work with. Will highly recommend this dealership to friends." [John Tyler] -DG 12/3/12

"John was a pleasure to work with. Great service. Highly enjoyable experience." [John Tyler]- MC 12/1/12

"Answered any & all questions. Very helpful, very knowledgeable, very patient. (Ray Arroyo)." -JT 7/9/11





"He was very helpful and worked with us to find the best option for us. We will be back and send friends and family." MY 6/21/11

"June 3, 2011
Pete Krause
24 Hartford Turnpike
Vernon, CT 06066

Dear Pete,
On behalf of Tolland Junior Women Inc. (TJW) and Adam's Adventure, please accept our sincere thanks for your generous support of our Annual Golf Tournament, held on May 19, 2011 at Blackledge Country Club, in Hebron, Connecticut. We gratefully acknowledge your donation of the sponsors hip of the 2010 AWD Subaru Impreza for a Hole In One prize.

We are thrilled to report that the tournament raised approximately $20,000, funds that provided much-needed support to a range of local programs in our community, including:

• Adam's Adventure
• Scholarships for graduating Tolland High School seniors,
• Tolland Fire Department
• Tolland Public Library
• Tolland Food Bank
• Enhancements to Tolland Public Schools,
• Cornerstone Foundation,
• From the Heart,
• Arts of Tolland
• Hicks-Stearn Museum,
• Tri-Town Emergency Shelter
• Tri-Town Fuel Bank,
• Hartford Internal House,
• Give 2 the Troops,
• Bright Star Vision,
• Kids in Limos, and

Once again, thank you for supporting Tolland Junior Women, Inc. and in turn so many area organizations. We look forward to partnering with you again in the future.

Sincerely,
Linda S. Bryam
Tolland Junior Women, Inc.

The Tolland Junior Women's Club is a non-profit, 501©3, civic organization, non-sectarian, non-partisan club and a member of the statewide Connecticut Junior Women, Inc. (CJW, Inc.). For federal income tax purposes, it is noted that no goods or services were provided in return for your donation."

"Wanted to give a quick thanks to Rick in your service center. A few weeks ago, I was visiting family in Manchester (I'm live in Vermont) when I had an issue with my Outback. Rick and the team there determined I had a sporadic failure in my engine wiring harness and got my car repaired under warranty. Thanks" -RN 6/9/11

"Salesperson = Larry Goldberg Larry was a 5 out of 5. He personally drove out to my place of business to deal with an issue on my new car. He answered all my questions in a very professional manner and did everything possible to ensure my Subaru and I were a good match."- RL 6/7/11

"My appointment was very quick and they were able to find the problem with my car and order the parts to correct it. I will be back when the parts come in and I have been telling all of my friends about my great experience at Suburban Subaru both in sales and in service!" -JS 5/28/11

"The service department at Suburban Subaru is amazing! Everyone is extremely friendly and helpful and always do an excellent job in a timely fashion. Rick and his crew really go above and beyond to make sure every visit is a pleasant one and I thoroughly enjoy bringing my car to be serviced there. Keep up the great work!" -J&AC 5/25/11

"Glenn was very pleasant to work with. I would highly recommend his as a salesperson to others." -TR 5/21/11

"Very helpful, honest good people. Worked very hard to make my experience comfortable and got me into a great car." -KB 5/20/11

"Excellent customer service. Great person. Treat like family. Knowledgeable. I love Suburban!" -EQ 5/20/11

"Great salesman, did not like the waiting process. Busy day!" -AC 5/13/11

"Very good at explaining everything the car has to offer and very good with negotiating. Did not try to push anything on me which was much appreciated." -KK 5/9/11

"My 3rd Subaru purchase here. Very pleasant experience. I did my initial pricing via internet shopping @ Edmunds.com. Your prices are very competitive & fair. Britlyn Guiles also was very helpful on 1st phone contact." -PW 5/9/11

"May 16, 2011
Mr. Lane Resnick, General Manager
Suburban Automotive
Manchester, CT 06042
RE: A Recommendation for Kris Fenn, Service Representative

Dear Mr. Resnick:
We continue to use Suburban Automotive, Service Department, largely due to Kris Fenn's thoroughness, thoughtfulness and knowledge. She always is accommodating and keeps us appraised during every step of our visits for service.
We are long-time customers of your dealership; first purchasing a 2003 Gallant new and servicing it every 3,000 miles. Our son also services his Forrester at Suburban and uses Kris Fenn.
Kris is by far the best service representative at a dealership I have known in forty years and, therefore, I feel compelled to remind you of her expertise in dealing with customers and in the maintenance of automobiles."- GS 5/16/11

"J.T. is personable and knowledgeable, and very patient (I had a hard time deciding on color). Thanks for all your help- I felt very well-cared for."-JH 5/14/11

"Ray was a pleasure to deal with from explaining the functions& features of the vehicle to making sure all documentation was in order plus prompt follow up after the sales."-DB 5/12/11

"I couldn't have asked for a better experience. John Woodman was absoutley fantastic."-JS 5/13/11

"They worked w/ me. Thanks." -PS 4/23/11

"First service done yesterday on our new car, we were as happy with the service dept as we were with our sale mans Bruce. Service dept was courteous, prompt, and even washer my ca after. Continue to be very pleased!" -SM 4/25/11

"This was easy" -D&KS 4/15/11

"I believe my customership goes back to about 1995 and I can't remember anything that I complained about or was unhappy about. The service department is one that would be hard to match," - NG 4/15/11

"John was very knowledgeable & courteous and "most important" of all, he did not make me feel pressured to purchase. I would buy another Subaru from him." -AH 4/14/11

"Very good experience. Love the car." - CR 3/18/11

"Manchester Lions Club, Inc.
P.O. Box 614 Manchester CT, 06045-0614

April 5, 2011
Lane Resnick
Suburban Subaru
6 Hartford Turnpike
Vernon, CT 06066

Dear Lane:
Thank you for advertising support of the Fifteenth Annual Fenix Memorial Bowling Tournament sponsored by the Manchester and Vernon Lions Clubs for the benefit of the Fidelco Guide Dog Foundation.

Because of the generosity of our sponsors, advertisers, those who donated door and raffle prizes, and the 371 bowlers who participated, the tournament realized proceeds over $13,000.

I am enclosing a photo of your sign and a copy of the tournament program. As you can see, many merchants and businesses continued to help us make this a successful event.

Thank you, again, for your support in 2011; we hope you will be with us again in 2012.

Sincerely,
John
John T. Garoppolo and guide dog Garner
Tournament Chairman"

"Larry was very comfortable to work with- low/no pressure and very informative. We're pleased to be customers of Suburban."- SP 4/12/11

"John was great to work with, very honest and willing to help. It was a great car buying experience." -AK 4/9/11

"The experience was much easier than most car experiences- Did not feel pressured. Felt transaction was honest- no gimmicks." -MH 4/2/11

"Very helpful + thorough. Easy to work with." -M 4/2/11

"Very pleasant, cooperative, helpful- would definitely return! Wonderful service- went above + beyond to get our business. John is great- he went the extra mile (or 2 or 3) Thank you!!" -B&SS 4/4/11

"John was knowledgeable about the Subaru family." -PF 3/31/11

"Excellent knowledge of the business, up-front about everything, felt comfortable with no pressure and welcomed with a friendly smile. Will definitely recommend." -JM 3/25/11

"I love my Subaru and I love the dealership, Suburban Subaru in Vernon, CT. They went, as the saying goes, "above and beyond the call of duty" for me and my Subie last year. I had passed the 60K warranty by a few hundred miles and they discovered a leaking head gasket -- a big, expensive repair. Oh dear. But these wonderful people were able to get it covered with only a $100 deductible. That was grand -- I will never take (and haven't taken) my car to anyone else. They are the best." -KD 3/1/11

"Visited Vernon showroom on 2/11/11 and Isaac Walters was able to get the Forester I wanted (spark silver metallic) and the extra backup video feature. Drove home on 2/16/11. He also explained all the inside features, buttons, and radio. All in all a 5 star rating and enjoyable experience."- DM 3/1/11

"Trade in was good, new car was as expected and all are happy" - D&KM 3/1/11

"We had a great experience at Suburban Subaru. After feeling dissatisfied with and disrespected by another dealer, meeting Jorge was really refreshing. He was straightforward, courteous, and attentive. He responded to phone calls quickly and answered all of our questions directly. Tim and Jaime were also helpful no nonsense guys. The team at Suburban took the a good deal of the stress out of the car buying process! I have already recommended your dealership to a friend. And we absolutely love our new Forester! A vehicle our family will grow into for years to come. Thank you for all your help and such a pleasant experience!"- S&ER 2/14/11

"I met Isaac Thursday. I was looking for a replacement for my 2005 Forester which was totaled in an accident last weekend. The other driver was charged in the accident. I was devastated, because my plan was to keep that car forever. Isaac was most helpful in helping me to find a replacement Forester. We looked at  two 2008's and one 2010 Issac was able to define the differences between the 08 and 10 thoroughly . He  had a lot of detailed information. I settled on a low mileage 08 and we picked it up today. Issac treated it like a new car sale, and also spent several minutes going over all the cabin options for lights, steering controls etc He did a great job." - BG 2/12/11

"The first Subaru that I ever owned was purchased from you in 2007 and I have had it serviced at Suburban Subaru ever since. It is a 2008 Outback Wagon. While I am extremely pleased with the vehicle I am equally pleased with the wonderful service I have received at your dealership. The personnel in the service department are very polite and most efficient and the workmanship on my car is most professional. I have recommended you to several people as I truly appreciate the service I have received."- RJ 2/10/11

"I've never had a better experience at an auto dealer."- DB 2/2/11

"I have had Forester since 2006. After deciding maybe it would be good to look at new ones, I not only looked but bought one, 2011! As I said to Mr. Krause, I can buy a Subaru anywhere but I cannot but the exceptional service of the sales force, Nick, and the outstanding service staff . Darlene, Rick and the Chris' . They have been great."- RH 1/28/11

"My buying experience was great!!!! Easy to work with and would buy a vehicle there again!"- KP 1/28/11

"We had a very good experience. Bruce Lavallee was able to answer any questions we had. He was a pleasure to work with."-TA 1/27/11

"Your people that work at your facility are simply the top of the top...they are always helpful, go to the ends of the earth to make things right, and are pleasant on top of it - all the time!!!"-L&RP 1/27/11

"My wonderful wife got me an early 70th birthday present, a 2011 Subaru Outback LTD. I previously had (and still have) a 2000 Legacy Wagon. I love the Subaru. My experience with Suburban Subaru has been fantastic. John Woodman, our salesman gave us a very good deal and there was absolutely no pressure or gimmicks, either in the sale or the finalization with Jaime Lebron, the Business Manager. No hokus pokus or adding a bunch of stuff on at the last minute. The car was ready for us when promised and I was given a very complete orientation, by my new friend, John Woodman. I have been back to the dealership twice, once to get the initial oil change and once to get body side moldings installed that had been on back order. Both times I made an appointment and was taken care of right away, politely and professionally. The service department took care of me very well and I got my nice clean Subaru to drive home. John also treated me very well each time that I went back, making sure that I was waited on and that I had a cup of coffee to sip on while I waited for my car. Oh yes, we have had a fair amount of snow since I got the car and I have never been in any vehicle that compares to the Subaru in the snow, I could not be happier with both Suburban and Subaru."- DU 1/17/11

"Excellent customer service and mechanics. Rob always makes sure my car is in tip top shape.    
donald sanders  An excellent service experience, an exciting basketball game to watch was on in the waiting room and my waiting time flew by."- MCN 1/16/11

"Suburban Subaru and especially John Woodman are the best. I am 100% satisfied with the attention, the service and the sound advice." - RK 1/16/11 

"Every experience I have with Suburban Subaru staff is wonderful! They are helpful, considerate, and always take care of the problem." -BMN/ LK 1/16/11

"Darlene at Suburban Subaru in Vernon is a wonderful Service Dept. Representative! Last year, she saved me hundreds of dollars by contacting Subaru Corporate and asking them to help pay for repairs because other models (but not mine) had been recalled. Subaru Corporate agreed and Darlene made sure the savings were passed onto me. Darlene is always helpful and professional with the public. She is an excellent employee and she deserves a raise!!" -CM 1/15/11  

"I appreciate the care given. When coming in for an oil change without an appointment, I was notified of cracked fan belts and had them replaced. All this was done in a reasonable amount of time. Thank you, Suburban Subaru" -KU 1/15/11    

"I am very satisfied with the service department that I would never think of going anywhere else this is the best service department I have ever dealt with. Please don't change a thing. The people are great Rick the service mgr is great and his asst mgr Bob is awesome he is always polite" -PMA 1/15/11

"The salesman (Jeremy) who sold the car to me in 2004, was extremely knowledgeable about the vehicle and all the engineering behind it. I admit, that when I take my used car back for service, I typically need a good amount of repairs - however, I've shopped Suburban's service price against my local mechanic and it's always a wash on price. But, I know I'm getting Subaru experience coming back to Suburban. Their gratis trips to BDL also help with my scheduling service."- DB 1/15/11

"I have been dealing with Suburban Subaru since 1995. The Sales and Service Department has always treated us very well" - JP 1/15/11

"No longer own a Subaru. Moved to FL. Gave my 1993 Legacy with 135,000 miles away to a needy person. Motor in excellent condition but needed some body work because of rust. Best car I have ever owned, and when I need a new car I will most likely buy another Subaru. Suburban Subaru always serviced the car and I was very happy doing 18 years of business with them." - JW 1/14/11

"I was so sad when i had to sell back my baja. :-( but y'all were great, and we'll be back when we are ready for our next car..." -MLH 1/14/11

"I purchased my first Subaru from you in 2007. It is a 2008 Outback and I have had it serviced at Suburban Subaru ever since. The purchase experience was excellent and I have only the highest praise for your service department which is staffed by highly professional people. Based on my experience with your service department I will most likely buy another new car from Suburban Subaru." -RJ 1/14/11

"I have been a customer for a long time and I always received very good service. Good team work." -VS 1/14/11

"I have been a Suburban customer for years and I can't begin to say what a great dealership & service dept. they have. They are always willing to get me in for service and they always do an excellent job. They explain things easily and they always follow up to make sure I am satisfied with the service. I always recommend Suburban to anyone who is in the market for a new or used vehicle. Rick Manus and his staff are always courteous and extremely helpful & Lane and his sales group are tops. They never pressure you and they always work with you to get the best deal. I'm a big fan of Suburban Subaru." - CC 1/14/11

"Any time I have gone to Subaru in Vernon for service, the people behind the counter have been very friendly and helpful. Good job!" -DS 1/14/11

"I recently brought my 01 Outback in for service, and not only received excellent service, but understanding for my current state of unemployment. they gave me a discount on the work for donating gifts to "toys for tots". and when the car had to come in for follow-up work, they gave me a loaner and did not charge me to diagnose and repair the persistent problem. your dealership has certainly gained a loyal customer, and i look forward to my next opportunity to interact with your team. for the record, we also bought our KIA Sedona from Suburban and were disappointed to see it close." -JC 1/4/1

"I would like to let you know that Suburban Subaru service department recently did a 60,000 mile maintenance check on our 2003 Subaru and we are extremely pleased with the work performed on our car. It drives like a new car.We are so pleased with your service department that we are having our Altima also serviced at Suburban Subaru. One other thing is that they have never suggested extra not-required work and this makes me trust them 100%. You have a great staff at Suburban Subaru. This is the second car we have brought there and they are the first on the list when we need another car." MF 1/3/11

"To the Owner of Suburban Subaru,I would like to take this opportunity to acknowledge and compliment the great customer service, service manager, Rick Manas has provided in my recent visits to the dealership. Back in May I had gaskets and the timing belt replaced. Last week, I had a leaking transmission bolt sealed. In both cases, Rick provided exceptional customer service through his professionalism, expert knowledge, explanations, repair options, recommendations, follow up, and honesty. Not having much car knowledge, I know I can always count on Rick to get me back on the road the best way possible. He is truly a great asset to Suburban Team and I appreciate his service." -DS 10/31/10

"Dear Mr. Resnik,
I have been remiss in not writing sooner to tell you how much your dealership and your employees have made a difference in my grandmother?s life. My grandmother,... is an 88 year old widow. She is still driving her 1987 Subaru, thanks to you. This car is the life line that allows her to get out and go to the grocery store, or to the cemetery, or visit her children. At her age, she could not drive any other car and you and your employees are responsible for keeping that car running. But my thanks run so much deeper than that. She considers your and your employees to be friends that she visits and likes to bake treats for. She enjoys their company and knows that you all have her best interests in mind.  When her car needs service, your employees for the extra mile to clean and vacuum the car. She tells us for a week about the wonderful service she receives. When she stops in to the shop, your people greet her like an old friend and spend time with her, which is what she wants most of all.
A few years back, her car needed a new engine. As I said before, replacing the car was not an option. So Rick Manas, your service manager was able to locate an old engine and make it work in her car. This was kind enough, but then, while her car was unavailable, your employees picked up my grandmother at her home and brought her to the store and the bank to run her errands. They understood that what keeps my grandmother going is keeping busy and active.
Our whole family is lucky to be within a short drive of one another, but still it gives us all comfort to know that she is being cared for when we?re not around. It gives her a level of independence that is vital to her well being.
In this day and age and especially in this economy, when the almighty dollar is the only thing that seems to matter and everyone is looking at the bottom line, it is refreshing to see real people connecting at a personal level and helping their customers in a way that everyone would like to say they do. You should be commended for having such a talented and caring team of employees. In particular, she considers Rick Manas and Morgan friends who even visit her at Christmas time! I can honestly say that you could contact any member of my family for a reference because we all think very highly of your entire organization.
I hope you have a wonderful holiday and may peace and good health be with you and your employees the whole year through!"- DM 12/19/08


   

"Mike Ruane is not your typical car salesman. He will treat you like a customer should be treated, like a family member. I have purchased new vehicles before, but never treated by such a genuine, honest and friendly car salesman. I bought a brand new 2014 Forester limited. Even after signing the papers, Mike was still the same genuine guy. I could not be happier with this dealership . Best experience in buying a car. GO and see Mike Ruane, no pressure sales." - Diane C.

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"Friendly, honest - just what you'd hope for. You would send your mother in and trust they would treat her well;. that is the sense you get. Their prices are very good - I checked far and wide. Very attentive Internet folks, Stephanie and Britlyn. Sales Manager, too. My sales guy, John Workman, was very nice. Worth the trip in my book. I came from Albany."

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"Salesman, John Woodman, went the extra mile to make sure the car was what I wanted and provided great overall customer service. I can be a demanding customer but John was knowledgeable, friendly, and easy to work with. He made sure the used car looked new when I picked it up. Loan process was
simple and quick and had the best financing deal around. Car price was excellent. I'd definitely purchase from Suburban again and would refer friends to them." - JG from Connecticut

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"I had an awesome experience with all the staff at Suburban Subaru in Vernon. Tim, the sales manager, was great and introduced me to my sales rep Ketsana Syharat. I walked in knowing what I wanted and by the next day they called me and were able to get a great interest rate for the car I wanted. Jose in the Finance office was great too. They made a clerical error with the number and fixed it immediately! I can honestly say it was the best car buying experience I have ever had! I will recommend this dealership to friends and family!" - T Anderson from Connecticut

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"From the minute we were looking for a salesman to assist us, my wife and Iwere greeted by an Account Executive named Ketsana. We had our eyes set on a pre-owned certified 2013 Subaru Legacy practically in showroom condition. My wife and I made it very clear that in order for us to be able to afford this vehicle that they had to give us top value for our trade-in. Ketsana was very understanding of our requirements and proceeded to make this transaction a reality. Ketsana also went out of his way to go over the newly purchased vehicle making sure we understood how to operate all the options and controls that this vehicle had to offer. From the start of this transaction to the closing process, my wife and I were very impressed with this dealership." - Frank and Lori from Ellington, Ct

"When I went to Suburban Subaru, I was greeted very nicely at the door by Tim who set me up with Ketsana to test drive some cars. Ketsana was exactly the type of dealer I like to work with. The process was smooth and there was no pressure. I have already told friends and family to go down there to check out their inventory and work with Ketsana if they are going to buy. Overall a great experience!"  - Marc from Manchester, CT

"I did a lot of research before deciding on a Subaru Forester. Then I researched dealerships nearby. Suburban Subaru easily shot to the top of my dealership top picks. Not only did they offer the best selection--used and new, base to limited editions, multiple colors and multiple added-options combinations--they just beat everyone else in price hands down. When I found the car I liked on their website and called about it, Katie gave a great Internet price. John Tyler was able to make our purchase more affordable and greatly simplified a complicated process. He juggled communications with me in Connecticut and my stepfather in Rhode Island so that when we came in, John had us in and out of there in no time. I appreciate how straightforward the experience was--no gimmicks, bells and whistles--just a great car and just great service."  - S FitzGerald

"Bruce did a great job in finding me the right car for the price I was looking to spend. It was the easiest car I have ever purchased."  - Christine L.

"Suburban Subaru is exceptional when it comes to customer service. From the moment we walked through the door and met our salesman Bill we knew we didn't want to go anywhere else to buy a car. Bill was outstanding, he went above and beyond for us and made the car buying process quick, painless, and not to mention he gave us an amazing deal on our new Subaru Forester!! You can tell he always works very hard for his customers. Thanks Bill, and thanks Suburban Subaru for a wonderful experience. We will be returning customers in the future!!!"  - Melissa P.

"I recently purchased a Subaru Impreza here. Ted Voisine was very helpful to us to find the best car for our requirements. Everything went better than we expected."  - Ilhan D.

"Buying my new Subaru Imprezza Sport was a pleasure. Ted Voisine was helpful all along the way. He found me the car I wanted and got me the price I wanted. What more can you ask for?" - Mary

"I just have to say I had an excellent experience dealing with Suburban Subaru. Who would of known I would of found the car I had been looking for at a Subaru dealership. I had been on the hunt for an Audi A-4 for months and found it at Suburban Subaru. I live in Springfield and I met Bill who did everything to help me get the car I wanted. He was very professional and available whenever I needed him. Bill made me feel like I was a preferred customer. He was great. I appreciate him and his team for making this experience run so smoothly. You want a car I say go to Suburban Subaru!" - Jaida Lyons"We were greeted in the lot and treated with respect. Very good service. All questions were answered. John was patient and responsive to all our needs and concerns. We felt no pressure. Thanks!" -JoAnn and Dan Aitken

"Hello- I'm just writing to tell you about a wonderful experience I had with the service department this morning. I am new to the area and bought my 2012 Subaru Impreza from another dealership. When I turned my car on this morning I noticed a sequence of lights on the dash that were not supposed to be on including the check engine light. I called my previous dealer (where I get all my service done) and they were very unhelpful. I remembered seeing a Subaru dealership near me and I gave them a call. Rick answered my call and told me to come on down and he would fit me in. I decided to drive straight there and Rick greeted me upon my arrival. He was so pleasant and reassuring when I was worried there may be something wrong with my new(er) vehicle. He explained it was just a software upgrade and it would be covered under warranty. I told him I had a meeting at 10 I had to be at and my car was ready to go by 9:30. I am so glad that I called Suburban Subaru and you will continue to get my business for as long as I live in the area. Thanks again Rick and Suburban Subaru!"

"Honest discussions, no pushing, excellent knowledge of Subaru models and options. Very professional, very respectful. We are very pleased with help by Mr. Tyler." -LU 11/24/12

"Courtesy, knowledgeable, straight-talking. I'd recommend him. We like his enthusiasm and cars. Overall, he was an excellent salesman. The parking and customer comfort aspect of Suburban Subaru, though, are awkard. We were turned off by these aspects." [Ray Arroyo] -S&RW 11/15/12

"Friendly, answered all of our questions." [John Tyler]- MI 11/14/12

"Friendly, personable and very helpful. Will suggest other friends and family to see John Tyler at his dealership." -JB 11/10/12

"Ray was very honest and did not waste any of my time. He showed me exactly what I wanted to see and worked really hard to get me into my new car at the best price. Great experience." -EM 11/1/12

"I would like to say I was very Happy with my Experience with Suburban Subaru. I would also like to say a Special thank you to Britlyn she made my experience so easy. And another person who deserves a Special Thanks is Jose! He explained everything to me from A to Z and always checked and followed up with me." -KM 10/31/12

"John is a great guy, made me feel very comfortable in purchasing my first brand new vehicle. John was honest and upfront which I greatly appreciate. He worked very hard at getting me a great deal. I will recommend Suburban Subaru to friends and family for your great service." -KT 10/27/12

"Nick was a wealth of knowledge with regards to the Subaru Forester. He was incredibly informative, personable, & look forward to recommending Suburban Subaru in general & Nick specifically." -DD 10/26/12

"Helpful, knowledgeable, courtesy, nice." -CCM 10/20/12


"Excellent customer service across the board. Would recommend this dealership to everyone!" -DB 10/12

"Great experience. His low pressure approach is a welcome change from past experience." -HP 10/10/12    

"5 star rating - Ray was helpful, knowledgeable, and not pushy. He gave us time and freedom to discuss our purchase between the two of us. WE greatly appreciated being able to take the car for a few hours to experience it and to get a good feel of the automobile. Thank you Ray and Suburban Subaru!" M&SZ 10/12

"Ray was patient and very helpful. I would recommend him to anyone wanting to buy a new car." -JM 9/18/2012

"The salesman was very nice and helpful which made my car buying experience very pleasant." -TN 9/8/12

"My recent purchase was made with no pressure from sales staff in a friendly and relaxed environment. Sales person and management were willing to negotiate which led to very pleased customer. Detailing of vehicle was incredible, this 2009 looks new. Thanks!" -RL 9/12

"I came in originally to "look" at Subaru. I ended up leasing. John gave me lots of information, listened carefully to my wants/needs. Did an awesome job matching the Subaru to that. Very satisfied. No pressure felt at all. [John Tyler]" -CAB 8/23/12

"Ray did a great job explaining the benefits & features of the car & working me through all the numbers." -RM 8/17/12

"Knowledgeable, flexible. We enjoyed working with John." -D&DW 8/10/12

"Good test drive- knowledgeable sales- options explained quick turn-around on deal." -Unknown 7/28/12

"It was very enjoyable dealing with you when we purchased our new car. I went in looking at a Outback but my wife, who had a hip replacement was unable to get into or out of it with ease. You said "lets try an Impreza". Jean said the fit was a lot better. You also allowed us to take a car for a day to be sure it was a good fit for us. [Ray Arroyo]" -DF 7/28/12

"Nick was very helpful and made my experience here stress free. It's nice to have a few laughs during the car buying experience." - MM 7/25/12

"I had a pleasant and knowledgeable experience and the terms and price were reasonable." -ACJR 7/24/12    

"This is the best experience purchasing a vehicle, Nick is a great sales associate! Great work Suburban Subaru." -JJJR 7/24/12

"John has always been great. Has been very outgoing, pleasant and always greets me when bringing in the cars for service." -AJ 7/21/12

"Ray is a very good sales person. There were a no stress involved and no pressure. It was great doing business with Ray." -FD 7/19/12




 "Nick Hurley- great guy. Isaac also very helpful." - Unknown 6/30/2012

"Dealing with Ray was a total pleasure. Ray is very knowledgeable and friendly. Always a pleasure buying a car from Suburban Subaru." -RR 6/27/12

"Nick went out of his way to let me drive the two cars I was looking at, he made sure everything was taken care of, he even went out of his way to make sure I saw all the numbers and that I could get an added moonroof. He made the experience of buying my first new car an enjoyable one." - AT 6/26/12

"Salesperson: Ray Arroyo Rating: 5 (out of 5) Really enjoyable working with Ray on this purchase. He listened to our needs, gave us a few options within range, was courteous and considerate though out the process. If you go to Suburban Subaru, ask for Ray!" - SM 6/25/12

"Ray you did a great job in working with us to get us our car. You're very polite & easy to talk to." - D&J 6/15/12

"Great service, easy to work with. Explained everything well." -RW 6/9/12

"Dear Mr. Manas, I am writing to acknowledge the excellent work by Mr. John Bleau to acknowledge the excellent work by Mr. John Bleau when he advised and oversaw issues concerning the performance of my 2012 Subaru Forester. Mr. Bleau demonstrated a thorough knowledge and understanding of my vehicle and exercised admirable patience in explaining some of the features of my car's operation. My thanks and appreciation go to him and you organization." -HRW 6/5/12

"Both Ray Arroyo and Tim Cushing were very professional, helpful and knowledgeable." - EA 6/2/12

"Would have liked to stayed closer to original monthly payment discussed. Other then that, Ray helped me in every way I asked, and I felt very comfortable with him."- AS 6/1/12



 

 "Ray is a fantastic sales person! Very helpful!"- PKJR 5/29/12


 "Ray was a pleasure to work with. Car was as promised. Very satisfied."- Unknown 5/21/12

"I felt well taken care of! John was very knowledgeable about the things that matter to the driver and to a person at my life stage. I did not feel pressured, just well informed and cared for. Thanks :)" SH 5/19/12

"This is my 5th Subaru I've bought here- + all serviced here too. Great-Great people in all areas." TP 5/14/12

"Ted was awesome- very knowledgeable and personable. I came back for the first car I saw (2-3 weeks of looking) and Ted never pressured me when I stopped in to toss around different occasions. So happy with the experience & so excited about the car! :)" KB 5/13/12

"There were several attributes that contributed to a successful salesperson in the eyes of the customer. These are a pleasant personality, knowledgeable of the product and a limited aggressiveness in securing a sale. Ray has these qualities." - AC 5/10/12

"Thanks, Ray, for all of your help!!" -GB 4/28/12

"Our stop at Suburban was the first in our search for a new car and surprisingly our last- very uncharacteristic of the way we have make big purchases for 54 years! Ray's sales presentation was effective, non pressured but positive about his product. He emphasized the things that were important to us and make us aware of the many other important features of the car. He was patient and polite in response to our questions. He is a knowledgeable sales person with a very personable manner and he inspires confidence. Thank you, Ray." -D&PM 4/24/12

"Had good time."- DF 4/21/12

"Very patient, not pushy, honest, enjoyed working with Ray."- MF 4/19/12 

"Very good job selling and courtesy." -K 4/16/12

"I say 5 because from the minute I came in I felt comfortable. Dave was right there to help and help he did, he offered good options as well as showing me the car I will purchase. Very patient."-ES 4/14/12

"Was very familiar with aspects of the car. Did not rush me during the decision making/negotiations." -DL 4/7/12

"I was very pleased with David's patience & willingness to get me exactly the car I wanted, at a reasonable price point, as soon as possible- great service!" -Unknown 4/6/12

"Great experience! David did an awesome job & was a pleasure to work with. Appreciated his service & patience." -MB 3/28/12

"Very courteous, knowledgeable, helpful, nice personality, non-pressure." -EJ 3/12

"Thanks for the no pressure sales. Appreciate your honesty & willingness to work w/ our terms."- SH 3/24/12

"This is the second car purchased from you (John Tyler). Thank you."- J&LP 3/20/12

"Got there, test drove the Audi A3, bought it. It was that easy. Thanks John!"- SS 3/12

"Awesome to work with, Glenn made my buying experience seem stress free and enjoyable." -Unknown 3/12

"John was a great salesperson and person! He was a wonderful help and did not apply any pressure." MMO'N 3/11/12

"I would definitively recommend Mr. Arroyo to anyone who needs to buy a car. Mr. Arroyo professionalism and charisma is outstanding and very appreciate- thanks a lot!" CD 3/14/12

"Ray was extremely helpful with all aspects of my purchase. He showed me all the options I had for a vehicle and helped me with financing. I would highly recommend Ray and Suburban Subaru for purchasing a vehicle." CP 3/14/12

"Thanks for putting me in my new Subie! Super happy with the service!!" - EB 3/6/12

"Ray was extremely pleasant & helpful. He was not high pressure but he did want to find me a car that I loved. Dreamy eyes too."-SR 2/29/12

"Ray did a good job. Told us what we needed and not pushy. Knew what he was talking about." -M&EG 2/27/12

"Nick did a great job in getting the right price. He was patient when dealing with us as a customer and was very clear on all pricing options. Was very helpful at the time of signing and the whole process went very smooth. Thanks to him and Jamie for the great service." - SB 2/12

"Ray listens to what you are looking for and is knowledgeable about product offerings. He's very helpful & personable. Make sure you keep him happy!" -LKS 2/13/12

"Felt I could ask Ray any questions, didn't rush and made me feel very comfortable. Sure helped in the decision making process- greatly appreciated, thank you." - JLP 2/12

"Ray was great. No pressure, he was very honest, and answered all of my questions! Thanks for getting me into my FIRST car!" - AD 2/12

"I have always had a good customer service experience at Suburban Subaru. The repairs or service have always been done right the first time and I have never had any problems with anything done there. They have always followed up to see if there are any issues. The staff has always been courteous. As long as I own a Ssubaru I will bring my car there--that is the only place I have ever had it serviced and this is my second Subaru. Thanks for the great care." - MB 1/30/12

"We are pleased with all aspects of our experience at Suburban with our sales associate John Tyler. From the first patient test drives to locating a car that met our wants to explaining the features of the Subaru to familiarizing us with the instrumentation (He even set the clock and radio) John's honesty, thoroughness and attention to detail were much appreciated."- DD 1/23/12

"Ray was very knowledgeable about the business of selling motor vehicles. My experience was a pleasurable one. I enjoyed my visit. Thank you Ray."- HD-J 1/17/12

"Knowledgeable, efficient, pleasant to deal with."- TW 1/13/12

"My first car was a subaru outback my second car is a Subara Foresster. I wouldn't own any other car they get you where you need to go in all kinds of weather test drive one and you too will be a Subaru big Fan."LH 1/12 Lillian

"We are first-time Subaru buyers. We were thoroughly impressed with the whole experience. Our salesman, Jose, was highly professional and made the entire process a positive experience."- JD 1/6/12

"Joe Boughton was an excellent sales associate and I will recommend him to friends."- CC 1/6/12

"As always, everyone was courteous and prompt. Thanks!"- DM 1/2/12

"It was very enjoyable dealing with you when we purchased our new car. I went in looking at a Outback but my wife, who had a hip replacement was unable to get into or out of it with ease. You said 'lets try an Impreza'. Jean said the fit was a lot better. You also allowed us to take a car for a day to be sure it was a good fit for us. [Ray Arroyo]" - DF 7/28/12

"Nick was very helpful and made my experience here stress free. It's nice to have a few laughs during the car buying experience." - MM 7/25/12

"This is the best experience purchasing a vehicle, Nick is a great sales associate! Great work Suburban Subaru." -JJJR 7/24/12

"John has always been great. Has been very outgoing, pleasant and always greets me when bringing in the cars for service."- AJ 7/21/12

"Ray is a very good sales person. There were a no stress involved and no pressure. It was great doing business with Ray." -FD 7/19/12

"Nick Hurley- great guy. Isaac also very helpful."- Unknown 6/30/12

"Dealing with Ray was a total pleasure. Ray is very knowledgeable and friendly. Always a pleasure buying a car from Suburban Subaru." - RR 6/27/12

"Ray you did a great job in working with us to get us our car. You're very polite & easy to talk to."- D&J 6/15/12

"Great service, easy to work with. Explained everything well." -RW 6/9/12

"Dear Mr. Manas,

        I am writing to acknowledge the excellent work by Mr. John Bleau to acknowledge the excellent work by Mr. John Bleau when he advised and oversaw issues concerning the performance of my 2012 Subaru Forester.
        Mr. Bleau demonstrated a thorough knowledge and understanding of my vehicle and exercised admirable patience in explaining some of the features of my car's operation.
        My thanks and appreciation go to him and you organization.

                                                                                                            Sincerely,
                                                                                                            HRW 6/5/12"

"This was great good help from Ray & Jaime. Thanks for a new start." -DM 6/4/12

"Both Ray Arroyo and Tim Cushing were very professional, helpful and knowledgeable." -EA 6/2/12

"Would have liked to stayed closer to original monthly payment discussed. Other then that, Ray helped me in every way I asked, and I felt very comfortable with him." -AS 6/1/12

"Ray is a fantastic sales person! Very helpful!" PKJR 5/29/12

"Ray was a pleasure to work with. Car was as promised. Very satisfied." 5/21/12

"I felt well taken care of! John was very knowledgeable about the things that matter to the driver and to a person at my life stage. I did not feel pressured, just well informed and cared for. Thanks :)"- SH 5/19/12

"Had good time!"- DF 4/21/12

"This is my 5th Subaru I've bought here- + all serviced here too. Great-Great people in all areas."- TP 5/14/12

"Ted was awesome- very knowledgeable and personable. I came back for the first car I saw (2-3 weeks of looking) and Ted never pressured me when I stopped in to toss around different occasions. So happy with the experience & so excited about the car! :) -KB 5/13/12

"There were several attributes that contributed to a successful salesperson in the eyes of the customer. These are a pleasant personality,  knowledgeable of the product and a limited aggressiveness in securing a sale. Ray has these qualities." - AC 5/10/12

"Thanks, Ray, for all of your help!!" - GB 4/28/12

"Our stop at Suburban was the first in our search for a new car and surprisingly our last- very uncharacteristic of the way we have make big purchases for 54 years! Ray's sales presentation was effective, non pressured but positive about his product. He emphasized the things that were important to us and make us aware of the many other important features of the car. He was patient and polite in response to our questions. He is a knowledgeable sales person with a very personable manner and he inspires confidence. Thank you, Ray."- D&PM 4/24/12

"Very patient, not pushy, honest, enjoyed working with Ray." -MF 4/19/12

"I was very pleased with David's patience & willingness to get me exactly the car I wanted, at a reasonable price point, as soon as possible- great service!" - 4/6/12

"Very good job selling and courtesy." K 4/16/12

"I say 5 because from the minute I came in I felt comfortable. Dave was right there to  help and help he did, he offered good options as well as showing me the car I will purchase. Very patient." - ES 4/14/12

"Was very familiar with aspects of the car. Did not rush me during the decision making/negotiations." - DL 4/7/12

"Helpful, honest, and did everything in his power to make sure I was getting what I wanted!"- OP 3/31/12

"Great experience! David did an awesome job & was a pleasure to work with. Appreciated his service & patience." - MB 3/28/12

"Nick Hurley: Very courteous, knowledgeable, helpful, nice personality, non-pressure."- EJ 4/7/12   

"Got there, test drove the Audi A3, bought it. It was that easy. Thanks John!" -SS 3/28/12

"Thanks for the no pressure sales. Appreciate your honesty & willingness to work w/ our terms."- SH 3/24/12

"This is the second car purchased from you (John Tyler). Thank you."- J&LP 3/20/12

"Awesome to work with, Glenn made my buying experience seem stress free and enjoyable."- 3/23/12

"Ray was extremely helpful with all aspects of my purchase. He showed me all the options I had for a vehicle and helped me with financing. I would highly recommend Ray and Suburban Subaru for purchasing a vehicle."- CP 3/14/12

"I would definitively recommend Mr. Arroyo to anyone who needs to buy a car. Mr. Arroyo's professionalism and carism is outstanding and very appreciate- thanks a lot!"- CD 3/14/12

"John was a great salesperson and person! He was a wonderful help and did not apply any pressure."-MMO'N 3/11/12

"Ray listens to what you are looking for and is knowledgeable about product offerings. He's very helpful & personable. Make sure you keep him happy!"- LKS 2/13/12

"Thanks for putting me in my new Subi! Super happy with the service!!"- EB 3/6/12

"Ray was extremely pleasant & helpful. He was not high pressure but he did want to find me a car that I loved. Dreamy eyes too."- SR 2/29/12

"Ray did a good job. Told us what we needed and not pushy. Knew what he was talking about."- M&EG 2/27/12

"John is always a helpful, great salesperson."- ZD 2/19/12

"Nick did a great job in getting the right price. He was patient when dealing with us as a customer and was very clear on all pricing options. Was very helpful at the time of signing and the whole process went very smooth. Thanks to him and Jamie for the great service." - SB 2/10/12

"Felt I could ask Ray any questions, didn't rush and made me feel very comfortable. Sure helped in the decision making process- greatly appreciated, thank you."- JLP 2/9/12

"Ray was great. No pressure, he was very honest, and answered all of my questions! Thanks for getting me into my FIRST car!"- AG 2/9/12

"I have always had a good customer service experience at Suburban Subaru. The repairs or service have always been done right the first time and I have never had any problems with anything done there. They have always followed up to see if there are any issues. The staff has always been courteous. As long as I own a Subaru I will bring my car there--that is the only place I have ever had it serviced and this is my second Subaru. Thanks for the great care."- MB 1/30/12

"Appreciate your high quality service and quick turnaround - Please keep it up!!! Thank you!!"- MB 1/30/12

"Being in the retail business it is very refreshing to be spoiled with a most courteous, friendly and professional service experience by the great folks at Suburban Subaru. Keep up the great work. I will never purchase another vehicle anywhere else!"- IS 1/30/12

"We are pleased with all aspects of our experience at Suburban with our sales associate John Tyler. From the first patient test drives to locating a car that met our wants to explaining the features of the Subaru to familiarizing us with the instrumentation (He even set the clock and radio) John's honesty, thoroughness and attention to detail were much appreciated." DD 1/23/12 

"Ray was very knowledgeable about the business of selling motor vehicles. My experience was a pleasurable one. I enjoyed my visit. Thank you Ray." HD-J 1/17/12 

"Knowledgeable, efficient, pleasant to deal with." TW 1/13/12

"I thank you for your added work of pulling out my dent. I really appreciate it and did not expect such kind service. THANK YOU"- HT 1/9/12

"I worked with Jorge and he was excellent. Very knowledgeable and upbeat. I would certainly come back for my next vehicle."- ME 1/9/12

"Joe Boughton was an excellent sales associate and I will recommend him to friends."- CC 1/6/12

"We are first-time Subaru buyers. We were thoroughly impressed with the whole experience. Our salesman, Jose, was highly professional and made the entire process a positive experience."- JD 1/6/12

"Just bought a new Legacy & my salesperson Ray Arroyo was Awesome! Not pushy, very accommodating and really easy to work with. Enjoyed the experience. Give Ray a raise :)"- CK 1/12/12

"As always, everyone was courteous and prompt. Thanks!" DM 1/2/12

"Service was fast and everyone was pleasant and helpful."- AB 12/29/11

"Salesman Ray Arroyo did an outstanding job fielding our questions and walking us through the sales procedure."- RD 12/29/11

"We chose to buy our vehicle from your dealership because the price was more than fair and we like low pressure type sales people during the negotiations of the vehicle and it price. Nick and Britlyn did a very good job not pressuring us during the whole processed."- BL 12/28/11