The 2018 Subaru Love Promise Customer Commitment Award

We've been nationally recognized for our dedication to our customers and the Subaru Love Promise.

We're honored to receive the 2018 Subaru Love Promise Customer Commitment Award. This award nationally recognizes Subaru retailers who demonstrate excellence in all areas of customer-focused performance. It highlights exceptional customer service that builds lifelong relationships with Subaru owners.

The 2018 Subaru Love Promise Customer Commitment Award

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

The Subaru Love Promise Community Commitment

We believe in being a positive force in something bigger. And it all starts right here in our community. Not just by our donations, but by our actions.

That's why we stay true to our Love Promise Community Commitment by partnering with a wide variety of community nonprofits and charities.

Every year, we join hands with our owners in the "Share the Love" event, giving back to our community-a community that's given so much to us.

So, every day, we strive to ensure our love is felt not just by our customers, but by all in our community. We do this because we feel it is the right thing to do.

We are proud to participate in the Love Promise Community Commitment. We're grateful, not only to be a part of our community, but to serve and support the causes and passions that are closest to our hearts, right here in our neighborhood.

All of the organizations we support have one thing in common: the unwavering dedication to improve the world and the lives of ­its people.

Subaru Loves Pets

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Subaru Loves the Earth

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Subaru Loves Learning

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Subaru Loves to Help

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Subaru Loves to Care

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Pets

Whether they live in our homes or in the wild, Subaru is committed to keeping all animals safe and healthy.

A partner since 2008, Subaru has donated close to $14 million to the ASPCA and helped support nearly 1,000 pet adoption events, resulting in more than 11,500 adoptions to date.

Environment

Loving the environment means more than loving the great outdoors. It means working to preserve it.

Over a decade ago, Subaru became the first U.S. auto manufacturer to become zero-landfill, and now, in collaboration with the National Park Service and the National Parks Conservation Association, Subaru is leveraging that same environmental expertise to help the National Parks reach zero-landfill too.

Education

It’s our goal to make the pursuit of knowledge available to as many minds as possible.

Total donations to teachers: $92,233
Over 200 teachers adopted
More than 15,000 students impacts

Community

In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

Subaru and Meals on Wheels America worked together to make volunteering easier, by launching a tool called the Meals on Wheels Online Volunteer Drive.

Health

We should all have a chance to lead a healthy life. We’re aiming to give as many people that chance as we can.

Subaru has donated more than $4.5 million dollars to
Make A Wish, helping to grant 610 wishes in the U.S.

How is Suburban Subaru dedicated locally to the Love Promise?

Suburban Subaru's Love Promise begins with how we treat our employees, our customers and extends in to our community. We are privileged to offer wonderful products at an exceptional value. The strength of our business is based on our employees and the services we offer our customers and our community. The strength of our community depends on all of us, contributing to our ability. We are proud to serve.

Fidelco Guide Dog Foundation
Friends of Hockanum River
United States Military Academy, Porter and Chester Institute, Howell Cheney Tech High School, Lincoln Technical Institute
Unico Foundation - Manchester, Manchester & Vernon Lions Club, Vernon Town Fireworks, Vernon Memorial Day Parade, Vernon Toys for Tikes
Windham Hospital, Harrington Healthcare

 Subaru Love Promise Heart

Love Promise Stories from Suburban Subaru

2019 Subaru Outbacks for Fidelco's Guide Dogs  –  Doug F

2019 Subaru Outbacks for Fidelco's Guide Dogs

On Wednesday, October 17th, Peter Krause, Owner of Suburban Subaru, General Manager and Partner, Lane Resnik, and Subaru of New England District Manager, Joe Altavilla presented the Fidelco Guide Dog Foundation with two new white Subaru Outback’s to assist with their transportation needs of their guide dogs. These two cars coupled with the previous two Outback’s make a total of 4 Subarus that have been donated to the nonprofit Fidelco Guide Dog Foundation by Suburban Subaru. The total contribution from Suburban is approximately $125,000 over the past couple of years, or almost $75 a car for the Subaru’s that Suburban will sell in 2018. Fidelco Guide Dogs is a nonprofit foundation that raises a select breed of German Shepard Dogs; trains them, and then places them at no cost to blind clients at no cost. Fidelco Guide Dogs is headquartered in Bloomfield, Connecticut where the dogs are bred and has offices in Wilton, CT as well. Founded by engineer and inventor, Charles Kaman, the organization has placed dogs throughout the entire United States. You may find Fidelco Guide dogs leading blind clients on a subway in New York, on a flight across the ocean, or in rural Montana. After the dogs are about 8 weeks old, they are placed with puppy raisers, who lead the dogs to maturity. At around 15 months, they return to the headquarters where they are trained for about 6 to 8 additional months. When they complete their training they are placed with a blind client, and there is about a two week training period. It costs approximately $45,000 to raise and train a Fidelco Guide Dog, and they are given free of charge to their clients. The names of the dogs is predicated on the alphabet. First litter, the names of the puppies begins with an A. Second a B. “Subie” short for Subaru is now in the final stages of training, and hopefully she will be with a client very soon. Due to the high incidents of blindness among our combat veterans, Fidelco has provided vision for those who lost their sight defending our country. One of the veterans, in thanking Fidelco for providing him with a dog, said with my Fidelco dog, I can now take my daughter to the bus stop. Just think of the magnitude of what the dog means, and to further illustrate what a dog means to a blind client. When you go home tonight, turn off your car, take out your keys, and close your eyes. Try to find the door to your home. Keep your eyes closed and try to unlock the door. Once you are in your home, try to find the refrigerator. With a Fidelco Guide Dog, you have increased independence and mobility. Fidelco Guide Dogs has been Suburban Subaru’s Share the Love charity of choice since we were allowed to select local charities, and Suburban is proud to be associated with Fidelco. Subaru of America and its Share the Love Campaign has donated over $250,000 to Fidelco Guide Dogs, thus, together with Suburban Subaru, almost 10 blind people now have increased independence and mobility. Fidelco Guide Dogs is a wonderful organization doing an extra ordinary task of providing elite German Shepherd Guide Dogs for those who are blind. Suburban is honored to be a partner in this great program.


Summer Days Carnival at Connecticut Golfland  –  Steve W

Summer Days Carnival at Connecticut Golfland

Each year the carnival comes to Vernon, Connecticut, and the charities reap the benefit of the work of Steve Wakefield and the volunteers of the Exchange Club. The Rockville Exchange Club, the Maple Grove Club, the Vernon Parks, and Recreation, and the Fidelco Guide Dog Foundation are the major recipients of the proceeds of the carnival. The Kid's Safe Program also participates in the program. The Carnival is housed on a grassy lot owned by Suburban Subaru, and Suburban donates the use of the land so the carnival has a home. The Summers Day Carnival is a great event that makes the community stronger and better and does much to support the kids in town. Over 10000 people attend the carnival which is on four nights in July. Townspeople buy wristbands to go on the rides, and due to the size of the lot, parking is free. In addition to the rides, there is plenty of food, including hot dogs, sausage and peppers, and a favorite, fried dough. It is a carnival for young and old, it unites everyone in the community, and this year, the Carnival celebrated its 10th successful year. Attendance grows each year, and it gets bigger and bigger every year. We are always thankful for the great weather. The Exchange Club in town does a wonderful job to support charities, and the through the use of the property for the Carnival, the Exchange Club donated $1500 to the Fidelco Guide Dog Foundation, Suburban Subaru's charity of choice.


Vernon Fire Department Toys for Tikes  –  Diane C

Vernon Fire Department Toys for Tikes

The Vernon Volunteer Firefighters have been delivering toys to the community’s less fortunate children since 1953. The program began within the Rockville Fire Department’s Prospect Street firehouse. Members would gather to clean and repair broken toys and distribute to a few of the areas children. Within the 64 years following, our program has expanded to supporting the Town of Vernon with 100% new toys and annual distributions to approximately 400 children. Our community members help us continue to make each year successful and Suburban Subaru continues to be one of our largest supporters. Suburban Subaru began collecting toys on our behalf in 2002. A bond was quickly formed with Peter Krause and Rick Manas to stuff cars with toys. Beginning in the fall, Suburban Subaru would provide a service discount to customers who brought in a new/unwrapped toy. The theory resulted in overwhelming results and has seamlessly continued for years. Today we are welcomed by a larger decorated box that is always overflowing with very generous donations (trucks, games, dolls and bicycles)! Without Suburban Subaru’s involvement we would be working with a much smaller base of toys for the local children.Suburban Subaru has set a precedent that is unmatched by any other business. Their customers are loyal and are always there to support our needs. I can’t imagine not having them as a partner with our program. As volunteer firefighters, we are called to respond to the most devastating situations that a person can experience. Fire and injury are elements that we cannot control, however, it is fulfilling to bring a bag of toys to a child at Christmas and know that we made their day a little brighter.I thank Subaru for pursuing the Love Promise campaign and giving me the opportunity to share our story of exemplary support that Suburban Subaru’s employees show us year after year. Sincerely, Diane Carpenter, Secretary & Toy Coordinator, Vernon Volunteer Fire Department


Suburban Subaru and Fidelco Guide Dog Foundation  –  Suburban S

Suburban Subaru and Fidelco Guide Dog Foundation

Suburban Subaru’s partnership with Fidelco dates back over 10 years, when Suburban Subaru sponsored walkers for Fidelco’s annual fundraising Walk. Fidelco Guide Dog Foundation partners exceptional men and women who are blind with elite German Shepherd guide dogs, providing all clients with increased independence to improve their lives and the world around them. Pete Krause, President of Suburban Subaru, toured Fidelco in 2013 and had a first-hand look at the Fidelco process from pup to partner, including experiencing a blindfold walk with a guide dog in-training. Suburban Subaru has since become an exceptional partner with Fidelco. In 2014, Suburban nominated Fidelco as its hometown charity for Subaru’s “Share the Love” campaign, raising $13,916.53 that first year. In the last three years of the “Share the Love” campaigns, Suburban Subaru employees have helped raise $97,480.45 for the Fidelco Guide Dog Foundation. Each Fidelco German Shepherd guide dog takes two years, 15,000 hours, and $45,000 to breed, train, and place. Thanks solely to the compassionate generosity of its partners, like Pete Krause and Suburban Subaru, the dedicated work of its staff and volunteers, all Fidelco guide dogs are given to clients at no cost. The partnership with Suburban Subaru also extends beyond financial contributions. Last year, Pete Krause and Suburban Subaru generously donated two Outback wagons to Fidelco’s program.


Share the Love, Share the Vision  –  Fidelco Guide D

Share the Love, Share the Vision

Suburban Subaru, Vernon, Connecticut, is proud to support Fidelco Dog Foundation. And its life-changing mission of partnering men and women who are blind with elite German Shepard guide dogs as our Share the Love Hometown Charity. Through the Share the Love program, Suburban Subaru has donated over $172,000.00 to Fidelco, insuring the guide dogs are given to the clients at no cost. Founded some 36 years ago by Charles and Robbie Kaman, Fidelco has placed over 1,500 dogs through out the United Stating, thus Sharing the Vision. Puppies are bred and raised at the Fidelco facility in Bloomfield, CT, placed with a puppy raiser for about a year, and then endure a rigorous training program before being matched with a client. It takes about two years and $45,000.00 to train and place a guide dog. In addition to the Share the Love campaign, Suburban Subaru, its service and sales department, is always open for the dogs to experience the atmosphere of a dealership, and to insure the safety of the staff and dogs. While transporting the dogs, Suburban Subaru donated two Subaru Outbacks to Fidelco. It is an honor for Suburban Subaru to be associated with Fidelco, and its mission to Share the Vision.


Suburban Supports Fidelco Guide Dog Foundation  –  Suburban S

Suburban Supports Fidelco Guide Dog Foundation

Suburban Subaru is proud to support Fidelco Guide Dog Foundation as our Share the Love Hometown Charity. Suburban’s Share the Love contribution of $172,731 along with two Outback wagons help make it possible for elite German Shepard guide dogs to be given to blind clients at no cost.


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